Customer Service Policy

kosasussale.com adheres to the principle of customer first, and is committed to providing professional, efficient and thoughtful online shopping service for every user who purchases premium makeup products on our platform.

Our customer service team can provide consultation services including product details, order inquiry, logistics tracking, return and refund guidance, commodity matching and discount activity explanation. We try our best to solve all shopping related problems for you in a timely manner.

We maintain a stable customer service response mechanism to reply to user consultation and feedback as soon as possible. For any questions about products, orders and platform rules on kosasussale.com, you can get official professional guidance through our dedicated contact channel.

We strictly implement the platform shipping policy, 60-day return rule and refund standard, fully protect the legitimate shopping rights and interests of customers. Any unreasonable shopping experience problems will be properly handled by our customer service team in accordance with platform regulations.